Convertible Heart Double-Layer Necklace

*As we source our products from overseas, it will take approximately 10 to 15 business days (excluding weekends and holidays) from the time we receive your order until the product arrives.

We apologize for keeping our customers waiting, and we appreciate your understanding.

Please contact the shipping company regarding the status of your package.
Yamato Transport: http://www.kuronekoyamato.co.jp/ytc/customer/
Sagawa Express: https://www.sagawa-exp.co.jp/

Yamato Transport: http://www.kuronekoyamato.co.jp/ytc/customer/
Sagawa Express: https://www.sagawa-exp.co.jp/

Shipping fee is 660 yen nationwide. *Free shipping for purchases totaling 6,600 yen or more (tax included)

Inspection and quality control

If a defective product is found during inspection, we will arrange for an exchange to deliver a better product.

In this case, delivery may be delayed by approximately 3 to 7 business days from the usual shipping date.

If an exchange is required, you will be notified by email of the delay and the new expected delivery date.

⚠️About shipping methods

Delivery may be made using a method different from that stated above without prior notice.

⚠️Delivery delays

Delivery may be delayed due to weather, traffic conditions, holidays, etc.

⚠️If you can't receive your order

If your package is returned due to an extended absence or being unable to reach us by phone, please contact us as soon as possible.

Contact : punkgram.official@gmail.com

⚠️About refusal of delivery

If you refuse to accept the item for your own reasons, you will be responsible for the return shipping fee and handling fee, totaling 1,200 yen .