[1ST XULIE] Sea Starry Sky Double Layer Necklace pg1547

【Flow from Order to Delivery】

STEP1. Arranging the product (3 to 6 business days after order)

After the order (payment confirmation) is completed, we will place an order with the manufacturer on the next business day.

→We will inspect the product, carefully package and wrap it, and prepare it for shipping.

STEP2. Ship the product to the customer's country from overseas (7 to 10 business days after order)

Shipped by air to your country after passing through customs from overseas shipping hubs.

At this stage, we will send a tracking number that allows you to check the detailed shipping status to your email address.

→After arriving in your country, it will go through customs again and be transported to the domestic warehouse.

STEP3. After arriving in your country, it will be shipped by a local carrier (14-20 business days after order).

*The above flow is just a guideline.

Please be aware that there may be delays beyond the estimated time due to the inspection process for delivering high-quality products, which may involve product exchanges, or due to the flight status of international shipping.

*We do not conduct ordering or shipping operations on weekends and holidays as they are outside of our business days.

*Shipping times may vary depending on product availability.

*In case the delivery route is very congested, the arrival may be delayed compared to usual.

ご了承くださいませ。

【Where can I check the tracking number?】

We will notify you at the email address registered by you once the product has been produced and the shipping process has been completed.

When will my order be shipped?

Your order will be shipped as soon as it is processed at our warehouse. The processing time for orders is as follows.

Depending on the product design and item, it may take 3-10 business days (this may vary based on product availability). To deliver the highest quality to our customers, our items are made to order. (*Some products may not be made to order.)

【The order status shows "Delivered," but I have not received it yet.】

Please contact us at "punkgram.official@gmail.com".

【Do I need to pay customs duties and taxes?】

Customs duties for international shipping vary by country. If customs duties are charged, they will be the customer's responsibility. 

【Delivery Failure / Returned to Sender / Abandonment of Package】
If the delivery address or phone number is incorrect and the package cannot be delivered to the specified address, the package will be returned to the sender (Punkgram) at the customer's expense.

If the recipient (customer) is not present at the time of delivery, the package will be held at the local delivery center for pickup (as indicated in the tracking history based on the destination country). If the customer does not receive the package for any reason, it will be returned to the sender (Punkgram) at the customer's expense.

In the case of international customers, if the package is refused upon delivery, it will be returned to the sender (Punkgram) at the customer's expense. The costs include shipping fees/customs duties. This amount will be deducted from the total amount refunded.

If returned, the package will be held at customs for 30 days and will then be discarded. If the package is discarded, you will lose the right to exchange or refund your order.

・Visa / Mastercard / AMERICAN EXPRESS / JCB

・Deferred payment (Paidy) *Convenience store/bank payment

・PAYPAY

・LINEPAY

・PAYPAL

※Depending on the payment method, you may be required to make the payment before the product arrives. Please consider the arrival time of the product and the payment method's deadline before making a purchase. We cannot accommodate extensions or adjustments to the payment deadline here.

We thoroughly inspect our products to ensure that customers receive them in good condition.

In the unlikely event that a product is defective, we will promptly arrange for a replacement.

Please prepare the following information and contact us at "punkgram.official@gmail.com".

・Order number # (as stated in the order confirmation email)

・Product name

・Product label sticker with the barcode attached to the packaging bag

・Images of the suspected defective area

・Product images showing that the tag is attached